A PENSIONER was left waiting for an ambulance for almost three hours after breaking her leg on Aberystwyth’s promenade because “resources were already committed”, it has been claimed.
The Cambrian News reported “[…]how 83-year-old Jean Murray was left lying on the ground in freezing temperatures after the fall on 7 February.
In the end her desperate daughter Cathryn had to take her to hospital by car.
This week Rob Jeffery, the Welsh Ambulance Service operations manager for the Hywel Dda area, said ambulances had been committed to other calls at the time and said he would be apologising to the family.
He said: “This was no doubt a painful and distressing wait for help, and it’s absolutely not the service we want to provide for the community of Aberystwyth or for the people of Wales.
“At the time of this call, all of our resources were already committed to other patients either in the community or at hospital, and it meant we were unable to reach Mrs Murray as quickly as we would have liked.
“We will be contacting Cathryn Murray to extend an apology and offer a more detailed explanation around the wait for help.
“In meantime, we would like to extend our thoughts and well wishes to Jean Murray.”
Mrs Murray spent five days in hospital with the broken leg, a chest infection and a virus, before being able to return home on Monday, 12 February” here.