A councillor has been left angered after issues with a fundraising website led to donations being refunded and several weeks delay in beginning to collect cash for good causes.
Cambrian News reported “Paul James, a county councillor in Llanbadarn Fawr, started a fund-raising drive last year to give back to the hospitals which treated his heart condition.
Hoping to raise £10,000, Cllr James told the Cambrian News that he has had “no end of problems” with the JustGiving site, including the first page set up having donations returned and a second attempt leading to several weeks of delays after issues setting up a bank account.
Cllr James, who had open heart surgery in early 2017, is hoping to raise thousands of pounds for life-saving equipment at Bronglais and Morriston hospitals where he received “incredible care”.
He is embarking on a 140-mile cycle ride between the two hospitals in May.
His new JustGiving site has now finally been fully setup after the intervention of the Cambrian News and staff from AM Elin Jones’s office.
Cllr James, who has raised more than £11,000 on the fundraising platform over the years, first set up a JustGiving page for his cycle ride in December.
That was closed and donations of over £100 refunded after his bank details were not accepted via the site’s automated system he had used before.
JustGiving rules say that accounts with no bank details are frozen after 30 days.
After setting up a new page, Cllr James ran into similar problems and despite being in regular contact with JustGiving, he was left with just 14 days to get bank details verified before the £612 in donations to the new site would also be frozen and returned.
Despite sending copies of his bank statement and passport, Cllr James had still not heard from JustGiving despite time running out on the fundraising page. The issue was finally resolved last week after the Cambrian News got involved.
JustGiving apologised to Cllr James for the delay, and said they are “constantly trying to improve the site to make it more user-friendly for everyone who uses it.”